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Frequently Asked Questions
Where is my order?
You may check the status of your order instantly with Shop jane iredale's convenient Order Status Page.
How can I track my order?
Please click on the tracking link in your shipping confirmation email. Alternatively, we invite you to contact a Shop jane iredale Personal Shopper via email at personalshoppers@janeiredale.com or you may call our toll-free number, 1-877-869-9420. Your Personal Shopper will be happy to provide a tracking number as well as the scheduled delivery date for your order, or to track it for you. Please have your Order Confirmation number ready to expedite service.
How do I change an item in my order?
Please contact a Shop jane iredale Personal Shopper via email at personalshoppers@janeiredale.com or you may call our toll-free number, 1-877-869-9420. Your Personal Shopper will be happy to adjust your order in any way you wish.
How do I change payment information on my order?
If your order has not yet shipped, you may change your credit card information by contacting a Shop jane iredale Personal Shopper at our toll-free number, 1-877-869-9420.
How will I know when my order has been shipped?
Shop jane iredale will email a Shipment Confirmation with tracking information. Or feel free to contact a Shop jane iredale Personal Shopper via email at personalshoppers@janeiredale.com or you may call our toll-free number, 1-877-869-9420. Your Personal Shopper will be happy to provide the information to you.
What if I don't receive a Shipment Confirmation?
Shop jane iredale recommends that you log in to your account to verify shipment. You may also confirm shipment by contacting a Shop jane iredale Personal Shopper via email at personalshoppers@janeiredale.com or you may call our toll-free number, 1-877-869-9420.
What if I don't receive an Order Confirmation?
Shop jane iredale recommends that you log in to your account to confirm that your order has been received. Clicking on your Order History link will list all of the purchases you have made. You may also verify that we have received your order by contacting a Shop jane iredale Personal Shopper via email at personalshoppers@janeiredale.com or by calling our toll-free number, 1-877-869-9420.
How long will it take for my order to arrive once it's shipped?
Delivery time will depend upon the shipping method. If you selected USPS Priority, it is approximately 2-7 business days. USPS Express shipping is 1-2 business days.
I received an email stating that there was an "address problem" with my order. What does this mean?
Address problems may refer to a variety of situations. We recommend contacting a Shop jane iredale Personal Shopper via email at personalshoppers@janeiredale.com or by calling our toll-free number, 1-877-869-9420. to resolve the situation.
What does "Out of Stock" mean?
This means that Shop jane iredale does not currently have inventory for the item in question. Please contact a Shop jane iredale Personal Shopper via email at personalshoppers@janeiredale.com or by calling our toll-free number, 1-877-869-9420 to check on the status of the item, and find out when and if it is expected to be back in stock.
Do you ship internationally?
Shop jane iredale currently only serves our customers in the United States and countries without local distributors.
What are your international shipping options and prices?
International shipping is calculated by weight and delivery location, so it will vary by order.
Shop jane iredale has a special shipping page if you require more information.
Are customs fees included in my order total?
Customs fees and duties are set by the shipping destination country. For this reason, Shop jane iredale is unable to estimate customs fees or duties in our shipping fees. Customs fees are the responsibility of the customer importing the product.
Do you charge sales tax?
Yes. For your convenience, tax is automatically calculated on each order, based on local tax laws.
At which point do you charge my credit card for my order?
Shop jane iredale charges your credit card at the time your order actually ships.
How can I cancel my order?
Please contact a Shop jane iredale Personal Shopper via email at personalshoppers@janeiredale.com or you may call our toll-free number, 1-877-869-9420. Your Personal Shopper will be happy to cancel your order for you.
What is your return policy?
For Shop jane iredale's refund policy, please see our convenient return policy page.
How do I receive authorization for a return?
To receive authorization for a return, please have your Order Confirmation number ready and contact a Shop jane iredale Personal Shopper via email at personalshoppers@janeiredale.com or by calling our toll-free number, 1-877-869-9420.
I previously ordered a product from Jane Iredale Direct, but can no longer find that product on your website. What happened?
If you cannot locate a previously ordered item, it may have been discontinued, repackaged, renamed, or replaced. Please contact a Shop jane iredale Personal Shopper via email at personalshoppers@janeiredale.com or by calling our toll-free number, 1-877-869-9420.
What is a promotion code and how do I get one?
Promotion codes work the same way as online coupons. Shop jane iredale customers that sign up for a free account regularly receive emails with new product information, special offers and promotions. If you would like to receive Shop jane iredale emails, please sign up for a free account and you will be added to our mailing list.
What if my question isn't addressed in your FAQ?
We warmly invite you to contact a Shop jane iredale Personal Shopper via email at personalshoppers@janeiredale.com or by calling our toll-free number, 1-877-869-9420. Shop jane iredale Personal Shoppers are eagerly awaiting an opportunity to assist you.
Customer Service: 1-877-869-9420